Customer Centricity

You often hear it - customer centricity, the customer at the heart of everything, to walk in the customers shoes but what does that really mean - it's easy to say but what does it look like ? Here at TAINA we have a team of dedicated Financial Services, Technology and Tax experts who have all experienced what it's like to work for the biggest names out there, to be on the other end of the vendor\customer conversation and to know what WE would expect in most situations you are likely to find yourself in.

For us it's about being there, listening and reacting in a predictable, reliable manner - every time.

When we start our journey together you will be assigned a dedicated team to make your implementation a success - we will talk regularly, agree the scope and the plan and make it happen - and we will be with you for the whole project.

We then move into production and ensure your platform not only performs as expected but grows and evolves as you, your customers and the business environment changes. We keep in contact through regular operational reviews where we get into the detail of service, support and what is happening here and now. We also run regular reviews that are more strategic in nature. What is TAINA doing, what are you doing, how can we help make you successful - what are the opportunities that we both see out there and how can we jointly drive towards that every changing future.

When we welcome a new organisation it’s not just about another sale, or a line on a spreadsheet it really about ensuring we drive together with all of our clients to achieve the next level of business success.

As Maria Scott our CEO and Founder puts it " We are all about making our customers successful - this is a belief shared by the team, our Investors, our Advisory Board and most importantly our Customers themselves too"

We would love to talk to you more about our award winning, leading edge Tax validation platform .. and even more about making you part of the ever growing TAINA family.

Reach out to us on contact@taina.tech now!